Interactive AI Teddy Bear For

Women's OB/GYN Experience

SunnglePals

Interactive AI Teddy Bear For

Women's OB/GYN Experience

SunnglePals

As part of a graduate course in User-Centered Design in Autumn 2023, we undertook a project with the aim of enhancing women's healthcare experiences. We designed an interactive AI teddy bear to enhance women's OB/GYN appointments.

In the field of obstetric and gynecological care, women often encounter significant challenges. Navigating the complexities of reproductive health, they grapple with gaps in medical understanding that lead to negative emotions and assumptions. These challenges create gaps in an otherwise well-intentioned healthcare system, leading to women feeling disconnected and hindering their access to quality care.

Interaction Design

Video Prototyping

UX Research

10 weeks

Paige Han (IxD, Video Prototyping)

Crystal Torres (Mobile Prototyping)

Yanlin Feng (IxD, Product Design)

Raegan Woods (Research)

Figma

Miro

Final Cut Pro

Overview

Background

Primary Role

Duration

Team

Tools

Paige Han (IxD, Video Prototyping)

Crystal Torres (Mobile Prototyping)

Yanlin Feng (IxD, Product Design)

Raegan Woods (Research)

VIDEO PROTOTYPING

These are 1 minute video prototyping for showing our interaction design.

Communiteer is a mobile app which helps users get involved in local community service and volunteering. It helps them finding nearby volunteer opportunities and share their stories to others for more involvement.

Finding a perfect-fit volunteer experience is always hard and time consuming. Due to this hassle, we tend to be exhausted during volunteer hunting and procrastinate to attend one for later when we have a spare time or money. However, still there are people who need our help, so we need a streamlined platform for easier and consistent way to find an opportunity.

Overview

Background

Product Design

(End to End Design)

2021 - 2022

Paige Han (IxD, Video Prototyping)

Crystal Torres (Mobile Prototyping)

Yanlin Feng (IxD, Product Design)

Raegan Woods (Research)

Figma

HTML/CSS

Miro

Primary Role

Duration

Team

Tools

Team

We are the Femme-Presenting Four — a team of a designer, researcher, and technologist.

On a scale of 1 to 5, how comfortable do you feel discussing your OBGYN needs with a healthcare professional?
Are there any barriers that prevent you from seeing an OB/GYN?
Have you ever felt that your symptoms or concerns were not taken seriously by healthcare providers?

We sent out a survey that asked BIPOC women general questions about their reproductive check up information, such as their insurance and their main barriers preventing them from going to the OB/GYN.

After completing all of our interviews, we consolidated our users' responses and created an affinity diagram to identify any common patterns.

Many experiences negative emotions and assumptions before going to their doctor (anxiety, fear, etc).
When looking for an OB/GYN, many preferred someone who is kind, relatable/personable, and a woman.
Many assumed they would be judged for the reason they went to the OB/GYN.
Many cared about their clinic/hospital's location and availability.
Many utilize social media/educational videos to learn about reproductive health

1. Quantitative Research

User Survey

Qualitative Research

Discover

Women face challenges when seeking OB/GYN care. As a result, we wanted to explore how we allow women to get more accessible help for their needs

We asked questions like:

HMW help women feel comfortable and confident on their own and with communicating their health concerns to an OBGYN?

We ideated 24 potential solutions aimed at addressing pain points women seeking OB/GYN healthcare experienced.

We had the following goals in mind. The design should:

Comfort users through uncomfortable times
Provide reassurance to women dealing with emotional uncertainties
Help women keep track of their health
Educate women on the OB/GYN appointment process
Empower women to take action on their health
Create a more accessible means for women to receive healthcare

Ideate

1. Brainstorming

Design Decision

3. Possible Solutions

During our brainstorming session we took the main findings from our research and divided our initiative into three sections.

Service + Preferences
Interventions for Comfort
Tools to Communicate Symptoms

Through further narrowing down our priorities, we were able to more effectively come up with potential solutions that addressed our primary needs.

During our brainstorming session we took the main findings from our research and divided our initiative into three sections.

I've conducted further rounds of design ranking to refine user flows and primary attributes. In this way, I discovered the most effective and workable approaches.

Smart Ring Device

Ultrasound Device

A discreet smart ring for on-the-go symptom tracking.

A wireless ultrasound device for convenient and anxiety-free self-exams.

AI Teddy Bear

An AI teddy bear plush offering comfort and symptom tracking support.

We ideated 24 potential solutions aimed at addressing pain points women seeking OB/GYN healthcare experienced.

We had the following goals in mind. The design should:

Comfort users through uncomfortable times
Provide reassurance to women dealing with emotional uncertainties
Help women keep track of their health
Educate women on the OB/GYN appointment process
Empower women to take action on their health
Create a more accessible means for women to receive healthcare

Design Decision

3. Possible Solutions

I've conducted further rounds of design ranking to refine user flows and primary attributes. In this way, I discovered the most effective and workable approaches.

Smart Ring Device

A discreet smart ring for on-the-go symptom tracking.

Ultrasound Device

A wireless ultrasound device for convenient and anxiety-free self-exams.

AI Teddy Bear

An AI teddy bear plush offering comfort and symptom tracking support.

We sketched and decided to further refine the “AI Teddy Bear” because it streamlines the symptom tracking process, brings comfort to health monitoring, and makes it easier to talk about health concerns with an OBGYN.

We also included:

A keychain teddy bear for portability
An accompanying app to allow users to review their past symptom entries

We developed storyboards and user flows that covered possible scenarios and features we wanted to implement, and used these to guide our initial AI Teddy Bear prototype.

1. Sketches

2. Prototype Direction

User Flows

Define

Based on our findings, we define the final prototype direction and user flows.

1. Physical Prototype

Design

Once the key features and information architecture has been established, I started to design the service from wireframing.

2. High fidelity prototypes for Mobile

LED Feedback

Bear prototype

Data Entry

Calendar & Report System

Created the Calendar for Managing Performance Schedules

Streamlined performance scheduling
Displayed for assigned artist, arts production or facility's request all at once

Typhography

Typography

Color Decision

Created the Calendar for Managing Performance Schedules

Streamlined performance scheduling
Displayed for assigned artist, arts production or facility's request all at once

Information Architecture

UI Library

2. High fidelity prototypes for Mobile

Information Architecture

Created the Calendar for Managing Performance Schedules

Streamlined performance scheduling
Displayed for assigned artist, arts production or facility's request all at once

Created the Calendar for Managing Performance Schedules

Streamlined performance scheduling
Displayed for assigned artist, arts production or facility's request all at once

Test

We have conducted a usability test to see how users interact with the prototype and complete given tasks.

Usability Testing

Participants were instructed to undergo the Snugglepal setup process.

Participants were tasked to report their (already assigned) symptoms to the Snugglepal.

Participants were tasked to creating a summary report of their past symptoms entries to send over to their providers.

100%

Task1

Task2

100%

Task3

67%

Testing Results

We conducted 3 usability tests with participants from our target audience to gauge how users interacted with our design solution. Each participant completed three tasks related to the Snugglepal itself along with the accompanying mobile application.

Testing Results

2. Iteration

Based on the results of our usability testing, we made the following changes to our app design

Additional Feature: AI chatbot

Enhanced Summary Feature

We moved the notes section to the forefront for easy accessibility. Also, we organized the stats for clearer information. Lastly, we included a generated summary that provides a comprehensive overview of the user's past symptom entries.

We provides emotional support and task-specific aid.

Iteration 2

Iteration 1

Implemented inclusive features

Iteration 3

We added a feature accounting for different accents, as well as having vibration for error messages and flexibility during the naming process.

Reflection

If given more time, we hope to further explore the feasibility of our features, while also considering the cost to ensure that it’s accessible. In terms of our brand, we would also like to explore additional plush options to have a diverse selection that is more inclusive and engaging for users.

Next Steps

Key takeaways

Innovative Thinking Upon starting our project, we were restricted from creating an app or website, unless it was an additional component to our main solution. This encouraged us to have a creative approach and to think about our users in a broader sense, considering their interactions beyond a digital screen.

AI in Healthcare Although we see the potential of AI in healthcare, we learned that there’s a need to prioritize privacy when handling sensitive health information. This helped us better understand the ethical aspects of using AI, stressing the need for clear communication and strong security measures to build user trust.

Reflection

Key takeaways

Next Steps

Let’s
Collaborate

Medium

GitHub

PAIGEHAN

Paige Han

2024

Let’s
Collaborate

Medium

GitHub

PAIGEHAN

Paige Han

2024